Frequently Asked Questions

Where do you ship from?

All orders are packed and shipped from Barcelona, Spain.

How long will my order take to arrive?

Orders are usually dispatched within 1–3 business days. Once your order ships, you'll receive a tracking number by email.

Do you ship internationally?

Yes. We currently ship throughout Europe. Shipping rates and delivery times are calculated at checkout.

What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

To start a return, please contact us at support@pipandmim.com.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.

How do I know what size to order?

Sizing can vary slightly between brands. We include fit and sizing information on each product page whenever possible. If you're unsure, feel free to contact us before ordering.

What brands do you carry?

We carefully curate independent European brands chosen for their quality, thoughtful design, and everyday wearability.

Are your products sustainable?

We prioritise natural and organic materials, small-batch production, and brands that create pieces designed to be worn, loved, and passed on.

Can I send an order as a gift?

Yes. Many of our items make beautiful gifts, and gift notes are available at checkout.

I have another question.

We'd love to help. Contact us at hello@pipandmim.com and we'll get back to you as soon as possible.